Privacy & Cookie Policy

This privacy policy sets out how Ray & Company LTD trading as Trade Hair Supplies uses and protects any information that you provide when using the tradehairsupplies.co.uk website or otherwise provide Ray & Company LTD trading as Trade Hair Supplies with your personal information.

Ray & Company LTD trading as Trade Hair Supplies is committed to protecting your privacy. If we ask you to provide certain information by which you can be identified when using the website, you can be assured that it will only be used in accordance with this privacy policy. We treat all your personal information as fully confidential and do not pass your information on to third parties without consent unless legally required to do so.

By providing us with your personal information, you agree and consent to its transfer, processing, use and disclosure as outlined in this privacy policy. This policy does not apply to data you place on any publicly accessible page. For example, when you submit a product review.

Ray & Company LTD trading as Trade Hair Supplies may change this policy by updating this page. You should check this page from time to time to ensure you are happy with the changes. This policy is effective from 21st November 2019.

What personal data will be processed?

When you shop on this site or in one of our stores, personal information such as your name, email address, phone number, invoice/delivery addresses, type of business and, where applicable the IP address used to connect your computer to the internet are collected by us. This data enables us to process and fulfil your order or transaction. We also ask for your mobile number, which helps us (and courier companies working on our behalf) to contact you if there’s a problem with your order.

Other information we collect

We may collect technical information regarding the type of electronic device used, such as the make and model, operating system, internet browser and also which pages of the site are visited and for how long. This is statistical data about our users' browsing behaviour and does not identify you personally. Debit/credit card details are entered on secure pages hosted by our payment service providers, Stripe, this data is stored securely on their servers, we do not have access to this. Where card details are given for payment processing over the phone, we do not record or store these details.

We also use CCTV in our stores for the security of our employees and customers.

How will we process data?

Personal data collected is used in the processing and delivering of orders. Names, email addresses, mobile numbers, postal addresses and business type may also be used to send you marketing communications (if you have opted in to receive them). You can opt out of these at any time by visiting ‘my preferences’ in your online account.

Browsing behaviour data is collected and analysed to see how well our website is performing on a variety of electronic devices and internet browsers.

We also use this data for remarketing in conjunction with Google, which allows us to display adverts to you on third party websites after you have visited our website. To opt-out of this please visit Google’s ad settings.

Who will process data?

Personal data is stored on secure servers, separate to the website server. We may share this information with third-party service providers employed by us to perform functions on our behalf, such as courier companies delivering orders, mailing companies sending postal mail, email service providers sending emails and texts (SMS) and payment service providers processing payments.

We may also share certain data including email addresses (if you are opted in to receive emails from us) with third party social media platforms in order to show you targeted ads when you visit them. Third parties such as Google use cookies to store browsing behaviour data, which enables us to use their remarketing services. Please refer to our cookie policy for more information.

Why are we processing data?

We require this information to provide you with a service (processing orders), it also helps us to ensure that content on our sites is presented in the best way for you and the electronic device used to access the content. To send you information regarding our products or services (if requested by you), protect you and us against fraud and to notify you about changes to our service.

When will data be processed?

This data will be processed when your order is picked, packed and dispatched by our distribution centre, or if you enter a competition or free prize draw. It will also be used every time we send a marketing communication if you have opted in and the communication is deemed by us to be relevant to you.

Any user specific browsing data will be retained for 26 months after you last visited our site, after which time it will be deleted.

Marketing Data

This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to send you valuable product data, promotions and relevant information. Our lawful ground for this processing is our legitimate interests which in this case are to ensure customers receive information of products that they are interested in and be informed of any new product news or company news.

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

We use a “tracking pixel” for our email service which tracks your activities on our website, so we can send you the relevant information. This is solely to send you the best information and products to your interests. We never use tracking pixels for advertising nor do we sell or rent the information collected through tracking pixels. Information collected through tracking pixels can only be shared with third parties in aggregated form and in accordance with the Privacy Policy.

Unsubscribing from marketing communications

To unsubscribe from marketing communications please visit the ‘my account’ section of your online account and select ‘my details and preferences'. You can then change your opt-in preferences for email, text and post. Alternatively, simply click on the unsubscribe links that are sent out with each email/text or get in contact with us.

Right to access your data

You have the right to request a copy of the data we hold about you, or to have your data erased in certain circumstances. Please contact us if you’d like to request this. Please note that depending on your interactions with us, some data may need to be retained due to legal requirements.

Cookies

At Trade Hair Supplies we want to make sure that the website we operate looks as good as possible but also is easy for you to use. To help us to do this, our website uses cookies.

Cookies help us to assess how you use our website and also how we can improve our website. This means we have the information we need to regularly evaluate whether our website really meets your needs. Some of the cookies we use improve the functionality of our website, so if you choose to disable cookies on your browser, you might find that you can't access some aspects of our website, or that parts of the website don't function in the way that you might expect them to.

Please see the "How We Use Cookies" section above for more specific details about how we use cookies.

A cookie is a small file of letters and numbers that we put on your computer if you agree. The only personal information a cookie can contain is information a user supplies him or her.

A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalise your experience on our website making it more convenient for you.

We, therefore, use cookie technology to track or to record information about visitors to our website (these cookies are ‘session specific’ and are not used to record personal information or to associate personal information with the use of this website).

These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where our use of cookies involves the processing of personal data, such personal data will be processed by us in accordance with this privacy policy.

You can refuse cookies by turning them off on your web browser and you do not need to have cookies turned on to successfully use our service.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Analytical/Performance Cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality Cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting Cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The information set out in "How We Use Cookies" relates to the cookies that we set on our website. In addition to these cookies, our website also uses third party cookies which are set by a domain other than our website.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our website uses Third Party Cookies from the providers found in the table below, if you require further information about what those cookies are or how they are used, you should contact those providers directly.

3rd Party Name	Type	Additional Information
Google Analytics	Performance & Statistics Cookies	Non-personal information used to track a visitors route through the website. This is used to find at which point customers have abandoned the checkout process and is used to improve the website. You can read more information on the cookies used by Google Analytics uses on its information page Additional Information
Google Ads	Marketing & Advertisement Cookies	We utilise the online advertising services of the third party companies listed on the left, and each of their sites use may set cookies to help identify which adverts are clicked on/interacted with. Additional Information

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Precisely how cookies are blocked will depend upon the browser that you use. If you would like further information please contact us.

What Will Happen If I Disable Cookies?

If you choose to disable access to cookies on your browser you will not be able to login, register or purchase from this website.

Information on how to disable cookies in popular web browsers can be found below:

	PC Instructions	MAC Instructions
	Mozilla Firefox At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings' Select 'Privacy & Security' from the menu Under 'Enhanced Tracking Protection', select the 'Custom' option Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'	Mozilla Firefox At the top right of the Firefox window, click on the 'Application Menu' icon and then click 'Settings' Select 'Privacy & Security' from the menu Under 'Enhanced Tracking Protection', select the 'Custom' option Select the 'Cookies' checkbox and from the dropdown menu select 'All cookies (will cause sites to break)'
	Google Chrome Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window Click 'Settings' and then select 'Privacy and security' from the menu Under 'Privacy and security', select 'Cookies and other site data' Under 'General settings', select the option for 'Block all cookies (not recommended)'	Google Chrome Click on the three-dot 'Customise and control Google Chrome' icon at the top right of the browser window Click 'Settings' and then select 'Privacy and security' from the menu Under 'Privacy and security', select 'Cookies and other site data' Under 'General settings', select the option for 'Block all cookies (not recommended)'
	Internet Explorer Click on the gear icon ('Tools') at the top right of the browser window Select 'Internet Options' from the menu and select the 'Privacy' tab Click the 'Advanced' button Under 'First-party Cookies' and 'Third-party Cookies' select 'Block' Click 'OK'	Internet Explorer Click on 'Explorer' at the top of your browser window and select 'Preferences' option Scroll down until you see 'Cookies' under 'Receiving Files' Select the 'Never Accept' option
	Microsoft Edge Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu Click 'Cookies and Site Permissions' on the menu Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen Now switch off the option for 'Allow sites to save and read cookie data (recommended)'	Microsoft Edge Click on the three-dot 'More' icon in the top right then select 'Settings' from the menu Click 'Cookies and Site Permissions' on the menu Click on 'Manage and delete cookies and site data' in the 'Cookies and data stored' screen Now switch off the option for 'Allow sites to save and read cookie data (recommended)'
	Safari Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on the 'Privacy' tab Check the option for 'Prevent cross-site tracking' Now check the option for 'Block all cookies'	Safari Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on the 'Privacy' tab Check the option for 'Prevent cross-site tracking' Now check the option for 'Block all cookies'
	Opera Click on the three lines 'Easy Setup' icon at the top right of the browser window Scroll to the bottom of the menu and select 'Go to full browser settings' Click 'Advanced' from the menu and select 'Privacy & security' Under 'Privacy and security' and click 'Cookies and other site data' Select 'Block all cookies (not recommended)'	Opera Click on the three lines 'Easy Setup' icon at the top right of the browser window Scroll to the bottom of the menu and select 'Go to full browser settings' Click 'Advanced' from the menu and select 'Privacy & security' Under 'Privacy and security' and click 'Cookies and other site data' Select 'Block all cookies (not recommended)'

This policy was last updated on 29 November 2023.